Ongoing training is also available, live or via our web-based training center. Users can always choose from a list of web-based “mini-trainings” that are held on a monthly basis and which are developed based on user feedback. Other training events include an annual sales training meeting held each spring, an annual tax and operations training which is held prior to year-end, and various training sessions which are held in conjunction with our annual Evolution User’s Group conference. Individual training engagements can be customized to suit a client’s special requirements. For more information on our product training, please contact us at training@isystemsllc.com

Product Support
Product Support is another critical component of our overall product and service offering. Our product support team is available Monday through Thursday from 8:30 am until 7:30 pm Eastern Standard Time, and Friday from 8:30 am to 6:30 pm Eastern Standard Time, to assist and advise our clients. Our well-trained and professional staff works closely with our clients, and quickly answers questions, resolves issues and collects feedback for future product enhancements. iSystems uses Resolution^®, our own client relations management tool, to manage our customer support process and communicate effectively with our clients.

In addition to our traditional product support offering, we offer an extensive web-based help and documentation system, offering animated instructions on a variety of subjects with links to forms and reports. This web-based help tool can be accessed directly through Evolution with versions tailored both to the payroll service user or the remote client user.

New support tools that have been recently introduced include a support chat room which we use to answer simple and quick questions from our users. If the question is more complex, users can then go directly to the adjacent support page and enter their support request through the Resolution web front-end. iSystems has also created a number of client chat groups to allow Evolution users to share ideas and expertise with one another.

Technical Support
For a software application to function well, it must run on the proper hardware and equipment. To ensure continued success, the system should be maintained and updated over time in accordance with our recommendations. Our technical support staff will work closely with you to properly configure and maintain your system to achieve the best product performance possible.